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Delivery & Returns

1- The products are delivered to the delivery address you indicated during the ordering process.

2- When receiving your package, please check the condition of the goods inside and not just the packaging in the presence of the deliverer and systematically apply specific reservations on the receipt: shock, bump, scratches on the product concerned and then refuse the parcel if needed. Without these reservations precisely describing the damage, we will not be able to file a claim with the carrier.

3- We deliver free of charge in mainland France for any order over € 50.
We offer the following delivery options:

( To be determined )

4- The sales contract will be concluded between the seller and the buyer once the buyer has paid for the service ordered and accepted the general terms and conditions of sale.

5- The product is delivered in the form of a sealed package.

6- If the 4-week delivery deadline is exceeded, except in cases of force majeure, the Customer may request the termination of the contract by registered letter with acknowledgment of receipt, after having instructed the company, according to the same terms, to make the delivery within a reasonable additional time, and if the business has not performed.

7- The seller upon receipt of payment, will send the merchandise carefully packaged.

8- If the delivery person or the counter refuses to check the contents: – Either you refuse the package – Or you indicate that you have been refused the right to check the contents of the package. If not, any complaint related to the condition of the products delivered cannot be received and any return will be the responsibility of the customer. We will accept exchange for the product, but you will be responsible for the return and at your expense.

9- Any package returned to Endomyskin.com because of an incorrect or incomplete delivery address will be reshipped at the customer’s expense.

10- If the customer is absent on the day of delivery, the delivery person will leave a calling card in the letterbox, which will allow the package to be collected from the nearest post office or to be redelivered during the times indicated.

11- Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part, will not be refunded.

12- Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and will automatically be applied to your credit card or original method of payment, within a maximum of 7 days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card issuing entity, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form.